At KMT Linen, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your purchase, we are here to help. Our Refund and Exchange Policy is in accordance with Egyptian consumer protection laws.

1. Refund and Exchange Eligibility

  • Timeframe: Items must be returned or exchanged within 14 days from the date of purchase.
  • Condition: Items must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging with all tags and labels attached.
  • Receipt: A valid receipt or proof of purchase is required for all returns and exchanges.

2. Non-Returnable Items

Certain items cannot be returned or exchanged, including:

  • Custom or personalized products
  • Gift cards
  • Items on clearance or final sale

3. Refund Process

To request a refund:

  1. Contact Us: Email us at kmt.linen@gmail.com or call us at 1129288287 within 14 days of receiving your order.
  2. Return Authorization: We will provide you with a return authorization and instructions on how to return your item.
  3. Return Shipping: You will be responsible for paying the shipping costs for returning your item unless the item is defective or incorrect. Shipping costs are non-refundable.
  4. Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  5. Refund Issuance: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

4. Exchange Process

To request an exchange:

  1. Contact Us: Email us at kmt.linen@gmail.com or call us at 1129288287 within 14 days of receiving your order.
  2. Exchange Authorization: We will provide you with an exchange authorization and instructions on how to return your item.
  3. Return Shipping: You will be responsible for paying the shipping costs for returning your item unless the item is defective or incorrect. Shipping costs are non-refundable.
  4. Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your exchange.
  5. Exchange Issuance: If your exchange is approved, we will send out the new item and provide you with tracking information.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at kmt.linen@gmail.com or call us at 1129288287. We will arrange for the return of the item and provide a replacement or full refund, including shipping costs.

6. Contact Us

If you have any questions about our Refund and Exchange Policy, please contact us at:

  • Email: kmt.linen@gmail.com
  • Mobile: 1129288287
  • Address: 459 B Al Haram St, First Floor, Cairo, Egypt, 12556

Thank you for shopping with KMT Linen. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.